Held Hostage By Your Computer Guy?

Has your IT Provider locked down your company network and disappeared? Do you believe that your In-House IT Guy is talking over your head to direct your focus away from their incompetencies?

Orange County Computer^® receives frequent phone calls from frustrated business owners inquiring about our services and how they can phase-out their existing In-House IT Guy or Outsourced IT Vendor who is holding them hostage. Many times they are contacting us in secret so a member of our team can relinquish administrative rights to that company network and give the business owner the rightful access to their company that they deserve. The technology industry isn’t safeguarded against the unsavory professional that falls short of basic business ethics. It’s important to choose wisely who you entrust with your company data, financial information and intellectual property and client contacts

Here are a few tips when either transitioning or hiring a Technology Service Provider for the first time:

1. Ask for both previous and current references – It is important to confirm how both current and past clients rate service and professionalism.
2. Verify partnerships or certifications that you are hiring the vendor for. For example, if you are running or want to run in a Microsoft Server Operating System Environment, it would be wise to confirm that the company is qualified and certified to help you or obtain support services in mission critical situations.
3. Confirm exactly how many employees the IT Vendor has on staff. Lack of staffing resources during mission critical times can cost clients thousands of dollars in lost revenue.
4. Personally visit the location of the business you are hiring to work for you. It is important to know where your IT Vendor conducts business. This may help to confirm or rule out a possible candidate. A “one man show” working from home might not align with the needs of your organization.

The team at Orange County Computer^® hopes this information has been useful. If you have found this blog post and your network is currently being held hostage by your IT Vendor, we are here to help.

Contact our Tech Team at 949-699-6619 or reach us via email at support@orangecountycomputer.com