Managed Services

Managed Services, What is it and is it the right solution for my company?

Managed Services or “Managed Service Providers” are organizations that specialize in providing preventative maintenance solutions for companies that desire to operate at an optimal level of efficiency. Managed Services are designed specifically for meet the needs of each company based upon how they utilize and depend upon technology to keep their business running as productively as possible.

The primary focus of Managed Services is to monitor and actively maintain networks, external devices and user desktops/laptops which in turn reduces lost work time and optimizes network operations. What does that mean for our clients? It means that there is solution to improve productivity and maximize your business operations.

Orange County Computer meets the challenges our current economic climate head on with new Managed Services Options.

Previously Mananged Services have been defined by an hourly rate and proactive scheme in effort to reduce client downtime and increase productivity. This style of Outsourced IT services has been the premier service agreement most companies sign and costs upwards from $1000.00 to $2000.00 per month for a typical 10 to 25 user network.

The  “Break-Fix” fashion is consistent of when they call we will come.

From there, the technician will usually assist end users in a Help Desk or “Break-Fix” fashion. All other emergency services are either remotely handled at a reduced hourly rate or a technician is dispatched onsite at a negotiated fee which is usually higher than the normal hourly rate during regular office hours.

In these tough economic times Orange County Computer recognized that the classic Managed Services scenario might not work for all businesses in this economy. In order to serve the needs of the market we have developed a more cost effective option for Outsourced IT Services called a “Remote Contract”.
As an example, the typical Managed Service agreement can cost you $1000.00 to $2000.00 per month. The newly adopted “Remote Contract style of Managed Services with Orange County Computer, Inc.” is at minimum $250.00 to $500.00 per month for unlimited remote support per 5 to 25 user network. The same IT Support that an on-site proactive technician would perform will continue to occur, such as Backup, Log Files, Operating System & Antivirus updates, etc., for maintenance purposes; but the real key feature is that remote support is unlimited in terms of help desk or “Break-Fix” support at no additional cost. When a technician is dispatched to an onsite location during business hours, the savings will continue with a discounted contractual hourly rate instead of our normal on-site rate – another benefit to the “Remote Contract”.
This is how Orange County Computer, Inc. continues to establish itself as the premier solutions provider for all your Outsourced IT and Network Administration needs at a fraction of the cost of the competition.

For more information, please contact us via telephone at 949-699-6619 or via email at Contact Us