Disaster Recovery

Orange County Computer, Inc. has a very high success rate with hard drive recovery. Our in-house technicians can recover data from virtually any type of hard drive crash even with Raid data recovery. Data is also retrievable from virus or logic-bomb attacks. Most recovery issues are solved at a rate that won’t break your budget. The average billing time for data recovery can vary between 3-5 hours. Orange County Computer, Inc. has a minimum service fee that must be paid by check or cash prior to recovery. Our technicians will keep you posted on developments with the data-recovery process as they occur. Further billable work will be done on an hourly basis unless requested not to do so.

Symptoms of Data Loss

You may have encountered a problem with data loss if you observe any of the following:

  • File cannot be opened or is damaged
  • Computer will not start up (sometimes can be followed by the screen message “Missing operating system,” etc.)
  • The system freezes while trying to open files
  • Directory´s content is corrupt, documents are corrupted
  • Computer makes unusual sounds
  • Computer cannot “find” the hard disk
  • Files cannot be accessed and/or copied
  • CDs (DVDs) cannot be read or copied
  • Memory card is unreadable or seems to be unformatted

Never try to disassemble the hard drive on your own. Continuing to use your hard drive while it is in a degraded state can endanger your data and make the data recovery process more difficult.

What To Do If You Encounter Data Loss?

Immediately turn off your computer or hard drive – DO NOT RESTART. Any further use can endanger your data beyond anybody’s ability to recover. Disconnect the computer or hard drive from power. This is especially important in the case of water damage. Stopping all use of the damaged equipment or medium is the single most important step in any data loss scenario.

Attempting to perform data recovery on your own is very dangerous. If you are unsure and unfamiliar with what is happening to your system, do not do anything but until you have consulted in one of our certified professionals.

If your drive is making any unusual noises such as clicking, grinding or metal scraping, turn it off immediately! This condition typically indicates a head crash and major media damage. Hard disks spin at a high rate of speed(similiar to a CD Rom spinning in a player), anywhere from 3200 to 10,000 revolutions per minute. Extensive damage can occur in a short period of time if a drive is left running, making the data irretrievable. In this situation it is best to turn off the system, remove the drive and bring it to our facilities for hard drive repair.

What to do in Case of Accidental Data Loss

If you’ve accidentally deleted files, emptied the Recycle Bin or Trash Can, don’t install any software or save additional files to your drive. Doing so may permanently overwrite the deleted items. If you are in the middle of a project when you discover files are missing, or you believe they have been deleted, save the current project to a floppy disk or another storage device. Don’t write, install software, or save anything to the drive where the missing files were located.

If you attempted to use commercial utility software such as Norton Utilities, and would like to attempt recovery on your own, you might render your data completely unrecoverable. We use high level recovery software costing thousands of dollars to recover data. In fact, some of the software we use is not for sale at any price! Amateurs Beware!!

Getting Started

Contact Orange County Computer for an estimate on hard drive recovery and turn around time. Please be prepared to provide the following information:

  1. What Operating System you are running: Windows, DOS, Mac OS, Novell NetWare, or UNIX. If you are not sure, just tell us the model and make of your computer.
  2. The size of the hard drive or storage device that has failed. If you don’t know we’ll try to help you find out.
  3. Drive Configuration: If the drive is striped, mirrored or in a RAID Configuration, we will need all of the drives for the recoverey process.If the drive is using compressed or partitioned.
  4. If you are using any password protection or encryption software. We will need to know what program you are using, the version and the password.
  5. About the current problem, any particular symptoms or steps leading up to the drive failure.

Recovery Completion Process

Rest assured, Orange County Computer Inc., is one of the leading Data Recovery Specialists in the area. We offer Level 1- Level 3 Data Recovery Services and are ready to help. We can recover your data to whatever form of media you prefer. Depending on the size and amount of files recovered, they may be placed on an external hard drive, flash drive, DVD/CD or even to another computer. We can also provide you with a replacement hard drive to save you the time and trouble. *Remember to BACKUP often. Don’t take chances with important data! Hard drive recovery should not be your last resort.

For more information, please contact us via telephone at 949-699-6619 or via email at Contact Us

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