Make It Work Clients Skittish
… after sudden close for Business.
Recent inquiries submitted by former Make It Work clients to Orange County Computer® Support, reported that their sudden business closure left them support-less and leary of IT Services Providers.
The most common concerns mentioned were how much money clients invested in pre-paid tech repair hours, and how there was no indication of refund.
Clients Comment: Frankielee via “Santa Barbara Independent
“I’m sorry to see anyone go out of business and I’m especially sorry for all the employees who lost their jobs. I wish all of you good luck. At the same time, as a regular Make it Work customer who for years resisted the pushy service agreement hard sell but finally gave in last year (against my better judgment) and bought five hours upfront (only one of which I’ve used), I’m feeling a little bit screwed. I thought it was a little weird when MIW announced it was scrapping its service agreement policy right after I bought mine. Just FYI to anyone out there in the same line of work, I’ll gladly transfer my business to anyone who’ll pick up the MIW service agreement…
Clients Comment: Sorryconsumer via “Santa Barbara Independent“
I feel for Eric, since he was obviously working hard to keep the place going. However (seems like there’s always one of those), his reputation as a local business owner was completely destroyed by his failure to inform his prepaid customers of the company’s demise. Instead, after a daily blitz of offers to buy even more prepaid hours, his emails suddenly stopped, short of telling anyone that the company disappeared. He chose to slink away. While perhaps not in the proverbial night, he still acted like a thief. He left the holders of prepaid hours holding an empty bag. I only found out about MIW’s disappearance today, a month later, when I got mail from Costco. I gave some MIW vouchers for Christmas, and Costco told me that I can get my money back from them. Pay heed, Eric. That’s how a responsible business owner acts. Shame, shame! “”
After Make It Work’s recent close, Orange County Computer® has provided support for several clients that were left high and dry.
Details of the recent support inquiry:
Original Message—–
Sent: Wednesday, August 15, 2012 8:33 AM
To: support
Subject: Contact Page at Phone Number: ***-***-****
Client: “Hi, I’m one of the Make it Work casualties – when they died they died holding a lot of money for me, so frankly, I’m a little skittish. Also, they’ve been the only ones working on my computers since 2008, so again, skittish…
What I am experiencing now is hesitation when I play an on-line game. It also seems that some pages are taking longer than normal to load, and some not really able to load at all.
For the most part, everything else is working well. I have two computers an IBM and a MAC, it’s the IBM that’s giving me problems.
So a few things I need to know up front are do you come to the house, what are your fees, and what kind of turn around do you usually have?”
In this situation, a member of our Technical Repair Team was able to provide a remote option that fit the criteria for this particular client. We resolved the issue and found that the client trusted our knowledge, and complemented us regarding our Technician’s quick turn-around and resolution.
Orange County Computer® has continued to serve Orange County for over 14 years, and welcomes clients that have been affected by Make It Work’s sudden close. We provide several support options, and will provide clients with the best solution that suites our client’s needs.
Contact our Tech Repair Center @ 949-699-6619 by email: Support@orangecountycomputer.com and find out more about our services OrangeCountyComputer.com
Written by deborah
